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Issue

The NetSuite OAuth credentials and certificate validation failed. This error indicates that the setup was not completed successfully, which could be due to:
  • Invalid or incorrectly formatted certificate
  • Invalid or incorrectly formatted private key
  • Incorrect OAuth credentials (Consumer Key, Consumer Secret, Token ID, Token Secret)
  • Missing or incomplete authentication data
  • Invalid Account ID

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Resolution

Ensure that all required NetSuite OAuth credentials and certificate information have been properly configured. To fix this issue:
  1. Verify that you have uploaded the correct certificate file generated from your NetSuite integration record.
  2. Ensure the private key file matches the certificate and is in the correct format.
  3. Confirm that your NetSuite Account ID is correct and includes the appropriate suffix (e.g., account_id-sb1 for sandbox environments).
  4. Verify that all OAuth credentials (Consumer Key, Consumer Secret, Token ID, and Token Secret) are correctly entered with no extra spaces or missing characters.
  5. Check that the integration record in NetSuite has the Token-Based Authentication enabled.
  6. Ensure the role associated with the access token has the necessary permissions to access NetSuite data.
  7. Re-configure the connector in Glean with the correct credentials and certificate.
For additional assistance, please contact Glean Support at https://support.glean.com