NETSUITE_1

Possible error

• NetSuite OAuth credentials and certificate validation failed.

Possible reasons

• Invalid or incorrectly formatted certificate.
• Invalid or incorrectly formatted private key.
• Incorrect OAuth credentials (Consumer Key, Consumer Secret, Token ID, Token Secret).
• Missing or incomplete authentication data.
• Invalid Account ID.

Possible resolutions

To resolve this error, try one or more of the following resolutions:

Verify the certificate and private key

Upload the certificate generated from the NetSuite integration record and confirm the private key matches it and uses the correct format.

Validate account ID format

Confirm the NetSuite account ID is correct and includes the environment suffix when required, for example, account_id-sb1 for sandbox environments.

Recheck OAuth credentials

Verify that Consumer Key, Consumer Secret, Token ID, and Token Secret match the NetSuite values with no extra spaces.

Confirm token based authentication and permissions

Ensure the integration record has token based authentication enabled and the access token role has the required permissions.

For more information, see NetSuite connector.

If you continue to see this error, contact Glean Support.