Issue:
- Glean is unable to fetch users/apps. This is most likely caused due to invalid authentication credentials.
Resolution:
- Confirm that the API access token entered in the admin console has the correct permissions.
- Log into your Okta organization with a super admin account.
- On the left-hand side, click Security > API.
- Click Tokens.
- Identify the token in use and click on its name to see details.
- Verify that the token was created by a Super Admin.
- Verify that “Token can be used from Any IP”. If not, edit the token to reflect this permission and click save.