Issue:
- Glean is unable to fetch users/apps. This is most likely caused due to invalid authentication credentials.
Resolution:
- Confirm that your Okta app integration has the correct permissions.
- Confirm that you are using a super admin account to create your Okta app integration.
- Log into your Okta organization with a super admin account.
- Navigate to Applications and verify that your Glean connector has not been deactivated or deleted.
- Click into the application and confirm that you are copying the correct Client ID and domain into the Okta setup page in Glean.
- Click into the list of public keys and confirm that you have copied the JWK public key displayed in Glean into the public keys section.
- Click on the Okta API Scopes tab, and check that you have granted the following scopes:
- okta.users.read
- okta.apps.read
- okta.logs.read
- If still having issues, please refer to the Okta setup page on your admin console.