OKTA-2

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Issue:

• Glean is unable to fetch users/apps. This is most likely caused by invalid authentication credentials.

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Resolution:

• Confirm that your Okta app integration is setup correctly.

1. Confirm that you are using a super admin account to create your Okta app integration.
2. Log into your Okta organization with a super admin account.
3. Navigate to Applications and verify that your Glean connector has not been deactivated or deleted.
4. Click into the application and confirm that you are copying the correct Client ID and domain into the Okta setup page in Glean.
5. Verify that there is only 1 public key stored in the app, and this public key corresponds to the public key displayed in the Glean admin console.
6. Click into the Okta API Scopes tab, and check that you have granted the following scopes:

• okta.users.read
• okta.apps.read
• okta.logs.read

7. Click in the Admin roles tab, and check that the app has been granted the Read-only Administrator role.
8. If still having issues, please refer to the Okta setup page in your admin console.