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Issue

We are unable to fetch a refresh and/or access token.

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Resolution

  • Verify the Glean Search OAuth application has been created and configured correctly.
  • Confirm that the inputted OAuth Client ID and OAuth Client Secret fields matches the fields of the ServiceNow OAuth application
  • Additionally, verify that the gleansearch user has been created and that that both the userId and password matches was inputted to Glean.
  • Verify that the inputted domain name or url is correct and excludes any http prefixes.
For additional assistance, please contact Glean Support at https://support.glean.com