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SERVICENOW_1

Issue​

We are unable to fetch a refresh and/or access token.

Resolution​

  • Verify the Glean Search OAuth application has been created and configured correctly.

  • Confirm that the inputted OAuth Client ID and OAuth Client Secret fields matches the fields of the ServiceNow OAuth application

  • Verify that the gleansearch user exists in ServiceNow and that the user ID and password entered in Glean match that account

  • Verify that the inputted domain name or url is correct and excludes any http prefixes.

For additional assistance, please contact Glean Support at https://support.glean.com

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