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SERVICENOW_2

Issue​

  • This indicates the service account is unable to access one of the record tables (see the setup instructions for a complete list of tables that we access)

Resolution​

  • Verify that the ServiceNow application for each selected crawl mode (ITSM, APM, or SPM) is installed on the instance
  • Ensure each of the outlined tables exist
  • Validate the service account user has the appropriate roles (listed in the setup instructions) that are prerequisites to access those tables.

For additional assistance, please contact Glean Support at https://support.glean.com

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