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SERVICENOW_5

Issue​

  • Unable to access the advanced user criteria REST endpoint /user_criteria

Resolution​

  • Validate that the GleanSearch scripted REST API has been created and configured according to the Advanced setup instructions.

  • Ensure the ACL to use that scripted API is granted to the service account user

  • Ensure the provided API Namespace configuration matches with the created GleanSearch scripted API

For additional assistance, please contact Glean Support at https://support.glean.com

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