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Issue

  • ServiceNow knowledge article template fetches are enabled and Glean is unable to fetch the knowledge article template table as it likely does not exist.

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Resolution

  • If your organization should have knowledge article templates, ensure they exist. See the ServiceNow knowledge article templates documentation for more details.
  • If your organization should not have knowledge article templates, uncheck the setting Enable fetching template-based knowledge articles.
For additional assistance, please contact Glean Support at https://support.glean.com