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Issue:

  • Glean requires the Slack app for GleanBot to be installed org-wide for Enterprise instances.

Resolution:

  1. In your Slack Enterprise workspace, go to Tools & Settings > Manage Apps
  2. Go to Installed Apps
  3. Click on your app for GleanBot
  4. Go to Manage > Approve for Organization
  5. Click Approve
For additional assistance, please contact Glean Support at https://support.glean.com