TOOLS_ACCESS_DENIED
Issue
The app accepted the connection but refused the request. The connected account doesn't have permission for the item or operation the tool tried to use, or the connection is missing a scope that the tool needs.
Resolution
Reconnecting with the same account doesn't fix this error, because the connection already works.
- Open the item in the app with the same account and confirm that you can view or change it.
- If you can't, ask the item's owner or the app's admin for access, then run your request again.
- If you can open the item but the tool still fails, the connection might be missing a scope. Ask your Glean admin to compare the scopes configured for the tool with the scopes that its setup guide lists. After the admin adds a scope, reconnect the app so the new token includes it.
For additional assistance, contact Glean Support.