TOOLS_FILE_LOCKED

Issue

The app refused to change a file because the file is locked (HTTP 423). This happens most often with OneDrive and SharePoint when:

• The file is open for editing in a desktop app, such as Excel or Word.
• The file is checked out to someone, or the library requires check-out before editing.
• Someone else is editing the file and the app holds a lock on it.

Resolution

1. Close the file in any desktop app where you or a coworker has it open, and wait a minute for the lock to clear.
2. If the file is checked out, check it in, or ask the person who checked it out to check it in.
3. Run your request again.

If the library requires check-out for every edit, ask your SharePoint admin whether that setting is needed for this library.

For additional assistance, contact Glean Support.