TOOLS_GMAIL_DISABLED

Issue

Google rejected the Gmail request because the Gmail service is turned off for the Google account. Google Workspace admins can turn Gmail off for an organizational unit or group, and the Gmail tool can't work for accounts in it.

Resolution

Only a Google Workspace admin can fix this error.

1. In the Google Admin console, go to Apps → Google Workspace → Gmail.
2. Under Service status, turn Gmail on for the organizational unit or group that contains the affected user.
3. Wait for the change to take effect, which can take up to 24 hours, then run the request again.

If your organization keeps Gmail off on purpose, turn off the Gmail tool for those users instead. See Manage tool access.

For additional assistance, contact Glean Support.