VEEVAVAULT_1

Issue

Glean was unable to authenticate with your Veeva Vault instance during connector setup validation. This error occurs when Glean attempts to authenticate using the provided Vault URL, username, and password. Possible causes include:

• The Vault URL is incorrect, unreachable, or does not point to a valid Veeva Vault instance.
• The username or password entered during setup is incorrect.
• The username is missing the domain suffix (e.g., should be glean-api-user@yourdomain.com, not just glean-api-user).
• The user account is inactive or the password has not been set.
• A firewall or network policy is blocking access to the Vault API.

Resolution

To fix this issue:

1. Verify the Vault URL is correct and accessible. In Glean, enter only the Vault domain (for example company.veevavault.com) without http:// or https://. You can test reachability by opening https://company.veevavault.com in a browser (use your actual domain).
2. Confirm the username includes the full domain suffix (e.g., glean-api-user@yourdomain.com). This is shown on the user's profile page in Veeva Vault under Admin > Users & Groups > Vault Users.
3. Confirm the password is correct. If you are unsure, reset it by navigating to the user's profile page and selecting Actions > Reset Password.
4. Ensure the user account is active. Check that the Activation Date in the user's Details section is set to today or earlier.
5. Retry the connector setup validation in the Glean Admin UI after correcting any of the above.

For more information, see Veeva Vault connector.

For additional assistance, contact Glean Support at https://support.glean.com.