WORKFRONT_2

Issue

Glean failed to make an authenticated API call to your Adobe Workfront instance. Authentication succeeded, but the subsequent API request to verify access was unsuccessful.

Resolution

Verify the following configuration values provided during setup:

1. Server Domain: Confirm the domain is correct (for example, yourcompany.my.workfront.com).
2. Client ID and Client Secret: Ensure they match the OAuth2 application configured in your Workfront instance.
3. Customer ID: Verify the value matches your Workfront customer ID.
4. Credentials: Ensure the key provided is in a valid format.
5. Admin User ID: Confirm this belongs to a user with System Administrator access in Workfront.

For additional assistance, contact Glean Support.