Conversations

Start a conversation to ask a question or get quick help from Glean's support assistant. Conversations are available to all users and are the best starting point for most requests. Think of a conversation as chatting with support, not filing a formal ticket.

Prerequisites

To start a conversation with Support:

• Have a Gleaniverse account. Conversations are available to all users, but you must sign in to reach the support widget. Previous logins from the legacy support portal were not migrated, so you must create a new account.
• Confirm access to the Support Center widget in the bottom-right corner of Gleaniverse after signing in.

Steps to start a conversation

1

Open the support widget

Sign in to the Gleaniverse and select the support widget in the bottom-right corner of the page.

2

Select Send us a message

Choose Send us a message to begin a conversation with Glean's support assistant.

3

Describe your issue

The assistant helps triage your request and connect you with the right resources. If the assistant can't resolve your issue, it guides you through submitting a support ticket.

You can view your past conversations at any time by opening the support widget and selecting Messages.

If your issue needs formal tracking or escalation, see Tickets.