Conversations

Start a conversation to ask a question or get quick help from Glean's support assistant. Conversations are available to all users and are the best starting point for most requests. Think of a conversation as chatting with support, not filing a formal ticket.

Start a conversation

1

Open the support widget

Sign in to the Gleaniverse and select the support widget in the bottom-right corner of the page.

2

Select Send us a message

Choose Send us a message to begin a conversation with Glean's support assistant.

3

Describe your issue

The assistant helps triage your request and connect you with the right resources. If the assistant can't resolve your issue, it guides you through submitting a support ticket.

You can view your past conversations at any time by opening the support widget and selecting Messages.

If your issue needs formal tracking or escalation, see Tickets.