Core technology
Deep Research is built on Glean’s Enterprise Knowledge Graph and integrates with over 100 enterprise systems, including Google Drive, Slack, and ServiceNow. It combines outputs from leading AI models, such as Gemini 2.5 Pro, GPT-4.1, and GPT-4o mini, to deliver comprehensive and trustworthy answers across your entire knowledge base.When to use Deep research
Use Deep Research when your query requires synthesis, analysis, or strategic insight. It is not intended for basic fact lookups, which are better suited for Glean Chat.| Category | Use Case Example |
|---|---|
| Track | Project Tracking & Risk Management: Analyze recent issues faced by a customer. Review data from Jira, Gong, and Slack to identify the issues and their current status. |
| Learn | Competitive Analysis: Identify new product launches in a specific feature area by a competitor. Review their blogs, marketing materials, and news releases. |
| Analyze | Strategic Planning: Analyze a specific business area to uncover untapped opportunities for expansion. Examine Gong calls, Slack threads, and Salesforce activity to find feature requests, recurring usage patterns, or customer-led workarounds. |
How it works
The agent performs a multi-step process to generate a report, ensuring thoroughness and accuracy:- Searches Multiple Sources: Glean finds and retrieves relevant information from your enterprise knowledge base and the web.
- Synthesizes Information: The agent synthesizes outputs from multiple AI models to analyze the retrieved information.
- Generates a Detailed Report: The final output is a structured, detailed report with fully linked citations.
Getting started
Step 1: Access Deep research
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In Glean, click Chat and select Deep research mode.
Step 2: Write your query
Deep research performs best when you provide more detail. A strong query should clearly state your research goals and, if possible, include specific sources to reference.- State your goals: Clearly explain what you want to achieve.
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Provide context: Add details by referencing specific documents, teams, or systems.
Step 3: Answer clarifying questions
After you submit a query, the agent may ask a few clarifying questions to ensure the report it generates is detailed and meets your needs. Once you provide the necessary details, Deep research will begin its work.
Step 4: Wait for your report
After submitting your query, the agent will begin its research. Generating a full report typically takes 5–30 minutes, depending on the complexity of the query and the number of sources.Technical specifications
This section provides key details on the product’s access, usage, and technology.- Supported platforms: Deep Research is currently supported on our web application only. We will roll out to other platforms, such as mobile and desktop, in the coming months.
- LLM key support: Deep Research is built to work exclusively with the Glean Universal Key. It is not compatible with legacy keys (Azure, Vertex, or AWS). Customer-hosted keys are also not supported.
- Web search: Deep Research exclusively uses Brave Web Search for all web content.