Real-time voice
Real-time voice lets you have natural, hands-free voice conversations with Glean Assistant. Instead of typing, you speak and hear Assistant respond out loud, with interruptible back-and-forth dialogue. Conversations are transcribed into a standard chat so you can scroll, copy, or continue by text later.
Real-time voice is different from dictation or text-to-speech. It enables low-latency, interactive dialogue where you can interrupt, ask follow-up questions, and receive spoken answers grounded in your organization's knowledge.
Real-time voice is available for Glean Universal Model Key customers only. The feature is on by default, but your admin can disable it. If you don't see the voice button, contact your Glean admin.
Where to access
Real-time voice is available on web, desktop, and mobile. Look for the voice button (waveform icon) in the composer.
Get started
- Open Glean Assistant.
- Tap or click the voice button (waveform icon) in the composer.
- Grant microphone access if prompted. You only need to do this the first time.
- Start talking. Assistant listens and responds out loud. You can interrupt at any time.
- When you're done, end the voice session. You can also read the conversation on screen by switching to Chat in the ribbon. Your conversation is saved as a standard chat transcript that you can review, copy, or continue by text.
Use cases
Real-time voice works well for situations where typing isn't practical or when a spoken conversation feels more natural:
- Brainstorm with Assistant: Talk through ideas on the go and let Assistant pull in relevant context from your company's knowledge.
- Prepare for the day: Ask about your upcoming meetings, open action items, or key updates while getting ready.
- Hands-free document and knowledge Q&A: Query internal documents, policies, or project details without switching windows.
- Rehearse difficult conversations: Practice a challenging discussion with Assistant playing the other side.
- Untangle messy projects: Talk through a complex project and let Assistant help you organize your thoughts and surface relevant information.
- Reflect on your week: Review what you accomplished and plan ahead using voice while wrapping up for the week.
Admin setup
Admins control real-time voice rollout from Admin Console → Assistant → Real-time voice.
Three rollout options are available:
| Option | Description |
|---|---|
| Off | Real-time voice is turned off for all users. |
| On only for admins | Only admins can access real-time voice. This is the recommended starting point for evaluation. |
| On for everyone | All users in your organization can access real-time voice. |
Your selection can be changed at any time.
The real-time voice admin setting is only visible for Glean Universal Model Key customers.
Privacy and data handling
- No raw audio is stored. Audio streams are routed from your browser through Glean servers to OpenAI and back. No audio recordings are retained.
- Transcriptions are stored like text chats. Voice transcriptions follow the same storage and retention policies as standard chat messages.
- Permissions are enforced. Glean's existing security model and document-level permissions apply to all voice interactions, the same as text-based chats.
Limitations
- Real-time voice is available for Glean Universal Model Key customers only. Customer Key support is not yet available.
- Some actions available in text-based chat are not yet supported in voice conversations.
- Real-time voice usage may be subject to usage-based pricing.