Agents with a chat trigger can be set up to post their responses automatically in Slack channels, allowing everyone in the channel to see the information.
Posting responses directly in the channel is valuable in scenarios where access to the agent’s knowledge is broadly shared within the organization. Examples include:
Everyone else at <Your Company> can view
If your deployment has multiple Slack instances, you will see an option to first choose the instance and then the channel.
If you don’t see the channel in the dropdown, click on Can’t find a channel.
Go to the channel in Slack and click on the channel name in the top bar. In the modal that appears, scroll down to the bottom of the “About” tab. Copy the channel ID shown and paste it into Glean.
Agent replies with an answer that is “Only visible to you” in the thread. The user cannot post the response in the thread.
Agent replies with an answer that is “Only visible to you” in the thread. The user can then choose to post the response in the thread.
Agent replies with an answer that is visible to everyone in the channel. Glean will only use sources that everyone in the channel can view to generate responses.
Project Settings > Access > Project permissions
- Application Access to Jira service desk, Any logged in userProject Settings > Access > Project permissions
- Application Access to Jira software, Any logged in userWe recommend caution when using this feature, as responses will be visible to everyone in the channel. Some best practices include:
By following these guidelines, you can effectively use the auto-sharing feature of the agent to share knowledge within your organization.
Agents with a chat trigger can be set up to post their responses automatically in Slack channels, allowing everyone in the channel to see the information.
Posting responses directly in the channel is valuable in scenarios where access to the agent’s knowledge is broadly shared within the organization. Examples include:
Everyone else at <Your Company> can view
If your deployment has multiple Slack instances, you will see an option to first choose the instance and then the channel.
If you don’t see the channel in the dropdown, click on Can’t find a channel.
Go to the channel in Slack and click on the channel name in the top bar. In the modal that appears, scroll down to the bottom of the “About” tab. Copy the channel ID shown and paste it into Glean.
Agent replies with an answer that is “Only visible to you” in the thread. The user cannot post the response in the thread.
Agent replies with an answer that is “Only visible to you” in the thread. The user can then choose to post the response in the thread.
Agent replies with an answer that is visible to everyone in the channel. Glean will only use sources that everyone in the channel can view to generate responses.
Project Settings > Access > Project permissions
- Application Access to Jira service desk, Any logged in userProject Settings > Access > Project permissions
- Application Access to Jira software, Any logged in userWe recommend caution when using this feature, as responses will be visible to everyone in the channel. Some best practices include:
By following these guidelines, you can effectively use the auto-sharing feature of the agent to share knowledge within your organization.