A Glean Agent is an AI-powered tool that automates tasks for you, from simple to complex workflows, by handling actions like gathering information, summarizing data, and making decisions based on previous steps.

You can set up an Agent to start working when something specific happens, and it will carry out a series of actions that adapt to changing inputs, streamlining your work and saving you time on repetitive or detailed processes.

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Who are agents for?

Agents are intended for various types of users within an enterprise, including:

  • Builders: Individuals who create custom AI experiences. They often fall into subgroups such as function ops, IT personnel, power users, and drive-by users who need solutions for one-off problems.
  • Consumers: Users who utilize agents created by others but are unlikely to develop their own agents. These include employees across titles and functions who benefit from the predefined tasks and automation provided by agents.
  • Administrators: Responsible for managing and overseeing the adoption and governance of agents within the organization.

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How are agents useful?

Agents can help you in numerous ways. They can:

  • Increase efficiency and help you make decisions
  • Automate repetitive tasks
  • improve experiences for your customers
  • Gather and analyze data and provide you with summaries

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Examples of agents you might create

When it comes to creating agents, the possibilities are almost limitless. You’re free to create agents to help you solve any task however you want. Here are some examples of agents you might create:

  1. Sales prospect outreach: Automates researching sales prospects and generating outreach messages.
  2. Support ticket next steps: Summarizes ongoing support ticket activities and provides suggested next steps for resolution.
  3. Engineering self-evaluation: Analyzes all of a user’s past activity over a given time period to generate a self-evaluation document for performance reviews.
  4. Pull request reviewer: Automates the review and description generation for software pull requests.
  5. Meeting recap: Compiles a comprehensive review of a past meeting with action items, relevant documents, and experts to consult for additional feedback.
  6. Customer sentiment score: Mines internal company knowledge, conversations, support tickets, and more to generate a comprehensive satisfaction score.
  7. Daily Digest Agent: Provides a daily summary of relevant meeting notes, updates, and tasks that need attention.

By deploying these agents, you can automate complex tasks to save time, avoid repetitive chores, and improve outcomes for your coworkers and customers.

A Glean Agent is an AI-powered tool that automates tasks for you, from simple to complex workflows, by handling actions like gathering information, summarizing data, and making decisions based on previous steps.

You can set up an Agent to start working when something specific happens, and it will carry out a series of actions that adapt to changing inputs, streamlining your work and saving you time on repetitive or detailed processes.

​
Who are agents for?

Agents are intended for various types of users within an enterprise, including:

  • Builders: Individuals who create custom AI experiences. They often fall into subgroups such as function ops, IT personnel, power users, and drive-by users who need solutions for one-off problems.
  • Consumers: Users who utilize agents created by others but are unlikely to develop their own agents. These include employees across titles and functions who benefit from the predefined tasks and automation provided by agents.
  • Administrators: Responsible for managing and overseeing the adoption and governance of agents within the organization.

​
How are agents useful?

Agents can help you in numerous ways. They can:

  • Increase efficiency and help you make decisions
  • Automate repetitive tasks
  • improve experiences for your customers
  • Gather and analyze data and provide you with summaries

​
Examples of agents you might create

When it comes to creating agents, the possibilities are almost limitless. You’re free to create agents to help you solve any task however you want. Here are some examples of agents you might create:

  1. Sales prospect outreach: Automates researching sales prospects and generating outreach messages.
  2. Support ticket next steps: Summarizes ongoing support ticket activities and provides suggested next steps for resolution.
  3. Engineering self-evaluation: Analyzes all of a user’s past activity over a given time period to generate a self-evaluation document for performance reviews.
  4. Pull request reviewer: Automates the review and description generation for software pull requests.
  5. Meeting recap: Compiles a comprehensive review of a past meeting with action items, relevant documents, and experts to consult for additional feedback.
  6. Customer sentiment score: Mines internal company knowledge, conversations, support tickets, and more to generate a comprehensive satisfaction score.
  7. Daily Digest Agent: Provides a daily summary of relevant meeting notes, updates, and tasks that need attention.

By deploying these agents, you can automate complex tasks to save time, avoid repetitive chores, and improve outcomes for your coworkers and customers.