The Glean Assist Insights report provides insights into how much your organization is using Glean Assist. A teammate is considered an active user of Glean Assist when they take one or more of the following information-seeking or feedback actions:
  • Expand the Summary or Suggested Next Steps by clicking “See more”
  • Click on the Summary tab
  • Click on Related Tickets or Similar Tickets subtabs
  • Click on the Experts tab
  • Opening a document from Suggested Next Steps
  • Upvoting or downvoting Summary or Suggested Next Steps
  • Generating a response in the composer (Draft a response with Glean)
  • Conducting a search
  • Opening a document from search or autocomplete
We calculate usage on a weekly and monthly basis:
  • Weekly active teammates are Glean Assist users who have completed one or more of the above actions over the most recent seven-day period.
  • Monthly active teammates are Glean Assist users who have completed one or more of the above actions over the past 28 days.
Note:
  • We will be adding more fine-grained metrics and insights to this dashboard in the future.