Set up Slack connectors

The Slack hybrid connector combines two Slack connectors to provide a unified, real-time Slack search experience in Glean. To fully integrate Slack with Glean, you must configure the following two connectors in this order:

1. Slack
2. Slack Real Time Search (RTS)

Together, these two connectors form the Slack hybrid connector, which blends real-time results from Slack's RTS API with signals from a customer-owned Slack app. This gives users a single, seamless Slack search experience with up-to-date results and enterprise-grade ranking.

Slack

Set up the Slack native connector for Slack Enterprise or single workspace deployments.

Slack Real Time Search (RTS)

Set up the Slack Real Time Search (RTS) connector for Slack Enterprise or single workspace deployments.

Configuration modes

During setup, you will select one of the following modes based on your Slack architecture:

Single Workspace

• Scope: Authorizes a single data source instance for one specific Slack workspace.
• Recommended for: Customers with a single workspace or those only looking to index a specific department.

Slack Enterprise (Grid)

• Scope: Authorizes one data source instance at the Slack Enterprise Grid organization level. This single connection covers all workspaces within the organization.
• Recommended for: Enterprise customers with multiple workspaces and a Slack Enterprise license.