Crawl restrictions

Redlist restrictions permit Glean to crawl and index everything except the specified content (specific exclude).

Restriction Type	Redlist	Details
User-based Restrictions	✅	Restrict crawling to exclude content created/modified/viewed by specific users or a specific group (plus public content).
Content-based Restrictions	✅	Restrict crawling to exclude specific content, documents, messages, or objects (see below).

Supported restrictions

Restriction	Redlist	Details
User (Owner)	✅	Restrict crawling to exclude content owned by specific users.
Content (Folder)	✅	Restrict crawling to exclude content within specific folders.
Event Types	✅	Restrict activity/content updates to specific event types (e.g. DOWNLOAD)
Service Account (Email)	✅	Restrict activity/content updates from certain service accounts (e.g. Bots/services that synchronize or backup content to Box)

Applying restrictions

Method	Supported	Details
Admin UI	❌	Restrictions cannot currently be applied in the Admin UI.
Glean Support	✅	Restrictions can be applied by Glean Support on request.

Format

When specifying restrictions for Owners, Folders, or Files, the ID of the owner, folder, or file within the Box app must be specified.

For example:

• Owner IDs:

  23400261190,23401260091 

• Folder IDs:

  119142000606,518142000607

• File IDs:

  31600504200,31600504201

Locating user IDs

As a Box admin, open the Box Admin Console and go to Users & Groups.

Click on a user from the user list, and the URL will reveal their user ID. For example, in https://app.box.com/master/content/2267862105/0/0, the user ID is 2267862105.