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Introduction

The Zoom connector indexes the transcripts and stores the play URLs of Zoom cloud recordings. This enables users to search for and open meeting recordings from Glean, while also allowing Glean Chat to use the transcript content to answer questions about meetings. All connector data is stored securely in the customer’s GCP project, and no data leaves the customer’s cloud environment. The connector supports Cloud Zoom Enterprise and Pro accounts.

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Prerequisites

  • A paid Zoom plan (for example, Pro or Enterprise) with cloud recordings is required. Free plans are not supported.
  • Cloud recording must be enabled in Zoom.
  • The user performing the setup must have an Admin or Owner role to create the integration’s access tokens.
  • Determine your Zoom base URL. If your Zoom URLs start with https://glean.zoom.us/, enter https://glean.zoom.us in the Zoom Base URL field during setup.

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Authentication and Setup

To connect Glean to Zoom, you must authorize the Glean app for Zoom using an account with the correct permissions. This process automatically generates and stores the required access tokens for your tenant. The app requests read-only access with the following scopes: Repository permissions, Recording files, Organization permissions, and Users.
  1. In the Glean Admin Console, navigate to Data sources > Add data source > Zoom.
  2. Click Authorize. Glean will generate a link for you to click.
  3. You’ll be redirected to Zoom to review the scopes requested by the “Glean Search Crawler for Zoom” app. Select any optional scopes based on your needs.
  4. After you authorize the app, you will be redirected back to Glean. Click Save to complete the connection.
Note: The installation and authorization must be initiated from the Glean Admin Console. Installing the app directly from the Zoom App Marketplace will not complete the setup.

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Usage and Features

Once the connector is set up, Glean will crawl and index your Zoom cloud recordings. Historical transcripts will also be indexed. Cloud recording files: the transcripts will be used to index in Glean Search. The URLs to access the cloud recordings will also be stored in the Glean index.
  • Glean Search will show the cloud recording play URL associated with the transcript.
  • Glean Chat will use the transcript content to answer user queries.
Zoom Connector 1 You can ask Glean to summarize your meetings so that you know what your company knows, in seconds! Zoom Connector 2

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Limitations

  • Due to limitations with the Zoom API, only the meeting organizer can access a meeting transcript in Glean. Other meeting participants or attendees cannot access the transcript.
  • The connector does not currently use webhooks for content updates. It only supports the deauthorization webhook event.

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Removing the App

  1. Login to your Zoom Account and navigate to the Zoom App Marketplace.
  2. Click Manage > Added Apps or search for the “Glean Search Crawler for Zoom” app.
  3. Click the “Glean Search Crawler for Zoom” app.
  4. Click Remove.
  5. Once you have removed the app, Glean removes access/refresh tokens from your Glean instance. Crawls would fail and alerts would be raised.
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