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The Zoom connector indexes the transcripts and stores the play URLs of Zoom cloud recordings. This enables users to search for and open meeting recordings from Glean, while also allowing Glean Chat to use the transcript content to answer questions about meetings. All connector data is stored securely in the customer’s GCP project, and no data leaves the customer’s cloud environment. The connector supports Cloud Zoom Enterprise and Pro accounts. The connector supports two permission models that control who can see Zoom transcripts and recording links in Glean:
  • V1 (host-only permissions): Only the meeting organizer/host can access the transcript in Glean.
  • V2 (Zoom ACL–aware permissions): Glean uses Zoom’s meeting instance access settings and a special Zoom authentication option to safely expand access to participants and invitees of a meeting, while defaulting to host-only behavior for broad, organization‑wide or public sharing modes.
Existing customers default to V1 until they opt in to V2.

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Prerequisites

  • A paid Zoom plan (for example, Pro or Enterprise) with cloud recordings is required. Free plans are not supported.
  • Cloud recording must be enabled in Zoom.
  • The user performing the setup must have an Admin or Owner role to create and authorize the integration’s access tokens.
  • Determine your Zoom base URL. If your Zoom URLs start with https://glean.zoom.us/, enter https://glean.zoom.us in the Zoom Base URL field during setup in Glean.
  • To use the Zoom V2 permission model with participants and invitees access:
    • Your Zoom admin must be able to configure cloud recording authentication options (AOs). This includes creating an authentication option named [GLEAN] Participants and Invitees Only, which can be set as the default option for recordings you want to expose to meeting participants and invitees in Glean.
    For more information see Configure Zoom cloud recording permissions.

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Authentication and Setup

To connect Glean to Zoom, you must authorize the Glean app for Zoom using an account with the correct permissions. This process automatically generates and stores the required access tokens for your tenant. The app requests read-only access with the following scopes: Repository permissions, Recording files, Organization permissions, and Users.
  1. In the Glean Admin Console, navigate to Data sources > Add data source > Zoom.
  2. Click Authorize. Glean will generate a link for you to click.
  3. You’ll be redirected to Zoom to review the scopes requested by the “Glean Search Crawler for Zoom” app. Select any optional scopes based on your needs.
  4. After you authorize the app, you will be redirected back to Glean. Click Save to complete the connection.
Note: The installation and authorization must be initiated from the Glean Admin Console. Installing the app directly from the Zoom App Marketplace will not complete the setup.

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Scopes requested

The Zoom app requests read‑only access. In addition to repository, recording, organization, and user data, the connector uses the following scopes to support V2 permissions and participants access:
  • Recording access settings:
    cloud_recording:read:recording_settings:admin: used to fetch the access settings of each meeting instance (cloud recording) so Glean can map Zoom ACLs into Glean permissions.
  • Past meeting participants:
    meeting:read:list_past_participants:admin: used to fetch the participants of a past meeting instance, enabling both the participants‑based ACL and the Participants search facet in Glean.

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Re‑authorizing existing Zoom connectors

If you already have the Zoom connector configured:
  • You must re‑authorize the Zoom app from the Glean Admin Console so the app can obtain the new scopes for recording access settings and past participants.

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Permission model configuration (V1 vs V2)

The Zoom connector supports two permission models, configured in self‑serve on the Zoom data source setup page.

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V1 – Host‑only permissions

In the V1 model, permissions are determined only by the Zoom account/group setting Prevent hosts from accessing their recordings and do not use Zoom’s cloud recording access options.
  • If Prevent hosts from accessing their recordings = True → No one can view the transcript in Glean.
  • If Prevent hosts from accessing their recordings = False → Only the host/owner of the meeting can view the transcript in Glean.
This behavior matches the original Zoom connector behavior documented as “only the meeting organizer can access a meeting transcript in Glean.”

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V2 – Zoom ACL–aware permissions

In the V2 model, Glean additionally considers the meeting instance access configuration from Zoom and maps it to Glean ACLs using Zoom’s authentication options (AOs) and sharing modes.
  • Glean calls Zoom’s recording settings API to fetch the access settings for each meeting instance (cloud recording).
  • Based on these access settings, Glean constructs ACLs using internal Zoom groups and domain groups created from the authentication options.

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Usage and Features

Once the connector is set up, Glean will crawl and index your Zoom cloud recordings. Historical transcripts will also be indexed. Cloud recording files: the transcripts will be used to index in Glean Search. The URLs to access the cloud recordings will also be stored in the Glean index.
  • Glean Search will show the cloud recording play URL associated with the transcript.
  • Glean Chat will use the transcript content to answer user queries.
Zoom Connector 1 You can ask Glean to summarize your meetings so that you know what your company knows, in seconds! Zoom Connector 2

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Participants facet

The Zoom connector crawls participants of each meeting instance (and stores them as immutable metadata for that recording). In Glean:
  • Zoom meeting and transcript documents include a Participants facet.
  • Admins and users can filter Zoom results by who attended a meeting, which is especially helpful when combined with the Zoom V2 permission model and the [GLEAN] Participants and Invitees Only authentication option.
Because participants of a meeting are immutable once the meeting has occurred, Glean only needs to crawl this information once per meeting instance.

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Limitations

The connector with V1 permission model (host-only permissions) does not currently use webhooks for content updates. It only supports the deauthorization webhook event.

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Removing the App

  1. Login to your Zoom Account and navigate to the Zoom App Marketplace.
  2. Click Manage > Added Apps or search for the “Glean Search Crawler for Zoom” app.
  3. Click the “Glean Search Crawler for Zoom” app.
  4. Click Remove.
Once you have removed the app, Glean removes access/refresh tokens from your Glean instance. Crawls would fail and alerts would be raised.