For queries regarding access to the Glean Support Portal, please contact your company’s assigned Account Executive (AE).
Glean’s support portal access is restricted to: This focused access control ensures that users submitting issues to Glean Support are:
  • Fully authorized to make requests on behalf of their company
  • Able to collaborate effectively during support investigations
  • Equipped to assist in issue resolution

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Resetting Support Portal Credentials

To reset your Glean Support Portal credentials, follow these steps:
1

Initiate Password Reset

  • Go to the Glean Support Portal at https://support.glean.com.
  • Click on the “Forgot Password” link on the login page.
  • Enter your registered email address and submit the form.
Password Reset InitiationPassword Reset FormPassword Reset Submission
2

Check Your Email

  • You will receive an email from Glean Support with a link to reset your password.
  • If you do not see the email in your inbox, check your spam or junk folder.
Email ReceivedEmail Details
3

Reset Your Password

  • Click on the password reset link in the email.
  • Follow the instructions to create a new password for your account.
Password Reset Link
4

Login with New Credentials

  • Return to the Glean Support Portal and log in using your email address and the new password you created.
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