You can create an agent using natural language. This will provide you with a first draft of the agent which you can then further edit using the Agent Builder.

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Start creating your agent

  1. Navigate to the Agent Library.
  2. Select the Create agent button.
  3. Select Use AI to generate draft.
  4. Enter your instructions:
    • Describe the steps this agent should follow to complete this task as well as how the final output should be generated.
    • If you would like the agent to use the knowledge from a specific document that is indexed by Glean, you can either the document’s URL or tag it using ’@’.
    • You can specify input fields by enclosing them in double brackets (e.g. “Summarize the [[Zendesk ticket]]”).
  5. Click on Generate agent.

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Example instructions

Create a task based agent that asks the user to enter a Jira ticket and then suggests how to resolve the ticket using the contents of relevant playbooks:

Suggest how to resolve the eng oncall issue in [[Jira ticket]]
* Search for playbooks that are related to the content of the ticket
* Think about which playbook is most relevant to the ticket
* Read the full content of that playbook and summarize how to resolve the ticket

Create a conversational agent that answers questions using past user research studies:

Create a chatbot that answers questions about user research studies 
using these documents:
<URL of user research report 1>
<URL of user research report 2>
<URL of user research report 3>