Error Codes
O365_16
O365_16 Error Code
Issue
The certificate and private key uploaded is incompatible with the associated application. Either:
- The private key uploaded was not used to sign the certificate,
- The private key is not in
PKCS#8
format (e.g. starts withBEGIN PRIVATE KEY
as opposed toBEGIN RSA PRIVATE KEY
), and/or - The certificate was not uploaded to the Azure portal.
Resolution
-
Regenerate the certificate and private key:
-
Upload the certificate to the associated Azure application.
- Navigate to App Registrations and click on your created application.
- Then, under Manage, navigate to Certificates & secrets and upload the certificate (certificate.crt)
- Reupload the certificate and private key to Glean.
For additional assistance, please contact Glean Support at https://support.glean.com