The instructions below will work only for on-prem instances that the Glean Crawler running on GCP can access. Please reach out to Glean Support for any network configuration required.

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1. Create a service account for Glean

  1. Sign into Jira as an admin.
  2. Go to User Management.
  3. Create a user with any name, email, and password.
  4. Click Edit Groups.
  5. Add the service account to jira-administrators. This is required for the Glean Crawler to work.

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2. Provide basic information about your Jira instance

  1. Enter the server’s base URL in Glean. For example, https://jira.mydomain.com
  2. In case there are multiple domains in your Jira instance, enter all the URLs except the base URL in the Additional domains field. For multiple URLs use commas and no spaces to separate the URLs.
  3. Enter the product access group(s). This should be the group(s) containing all Jira users. Often, this is jira-software-users. For multiple groups use commas and no spaces to separate the group names.
  4. Enter the service account details created earlier into Glean.
  5. Enter the number of API calls per second supported by your Jira instance.

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3. Configure Webhook / Plugin activity

As the service account is a part of the jira-adminstrators product access group, we will automatically set up the webhook and configure the Glean plugin after installation.

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Install the Glean activity plugin

  1. The Glean activity plugin is available on the Atlassian Marketplace. The marketplace page will provide the installation instructions.
  2. Check the Plugin installed checkbox in Glean setup page after the installation is successful. Click Save on Glean!