Types of agent triggers

In Glean Agents, a trigger is how you choose what starts an agent and what information it receives up front. Triggers define the experience for people running the agent—whether they type a message, fill in a form, or the agent runs on its own when something changes in a connected system.

Chat message trigger

Use this to create a conversational agent (aka chatbot) that can respond to a large variety of requests, for example, answer employee questions about company HR policies. This will display a chatbox for the user to enter a freeform message and upload documents.

• All steps in the agent are automatically presented with the contents of the user’s message along with previous user messages and agent responses from the current chat session.
• You can optionally specify conversation starters in the chat message trigger. You can also create placeholders in conversation starters using the format [[placeholder]]. When the user clicks on a conversation starter with placeholders, they are asked to fill in the values for the placeholders before the message is sent to the agent.

Input form trigger

Use this to create a task based agent that executes a specific workflow, for example, suggest how to resolve a support ticket. This will display a form with the input fields that the agent needs to complete the task.

• There are 3 possible input field types:
  • Text: freeform text
  • Document: requires the user to either upload a document or enter the URL of a document that is indexed by Glean
  • Multiple choice: presents the user with a set of options to choose from
• Input fields are not automatically presented to steps in the agent. Instead, you must explicitly tag an input field using the format [[input field name]] when you want a step to have access to it.

Content trigger

Use this to run an agent automatically when some tools using the format [[content]].

For supported sources, events, filters, and access controls, see Content triggers.