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Glean collects analytical data regarding the usage and performance of Agents within Glean and displays it in the insights dashboard. This data includes metrics related to user engagement, agent effectiveness, and overall quality of interaction. Agent insights can help you in a few ways:
  • Understand user engagement: They provide insights into how users interact with gents, including metrics like monthly active users and feedback rates.
  • Measure impact: Insights can help you evaluate the effectiveness of your agents by measuring engagement levels.
  • Continuous improvement: You can use this data to refine the agents you’re creating to improve quality and user satisfaction.
  • Data-driven decisions: Offers factual data that can drive decisions on resources allocation, feature enhancements, and prioritization of agents.

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Accessing agent insights

To view agent insights, you must have the appropriate permissions. Access depends on your role and the agents you’re associated with.

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For agent builders

If you are an agent builder, you can view insights for the agents you have personally created. To access insights for a specific agent:
  1. Navigate to the agent builder.
  2. Select the relevant agent from your list.
  3. Click the “View insights” icon located in the top-right corner of the agent details page.

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For admins and insights moderators

Admins and users with the insights moderator role have broader access and can view insights for all agents. For information on monitoring agent usage at an organization level, see Monitor agent usage and costs with Agent Insights.
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