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Issue

The Box OAuth user does not have full admin-level privileges required for Box content access.

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Resolution

  • In your Box Admin Console, navigate to Users → Managed Users and find the OAuth user account being used for the Glean integration
  • Verify that the user’s role is set to “Admin” (not “Co-admin”)
  • If the user is currently a Co-admin, upgrade them to full Admin status or configure Glean to use a different Box account that has full Admin privileges
  • Note: Only one user can have the Admin role, so you may need to transfer admin rights from the current Admin
  • Alternative: Consider using JWT (Server Authentication) instead of OAuth 2.0, which doesn’t have this admin role requirement
For additional assistance, please contact Glean Support at https://support.glean.com