Issue

The Box OAuth user does not have full admin-level privileges required for Box content access.

Resolution

  • In your Box Admin Console, navigate to UsersManaged Users and find the OAuth user account being used for the Glean integration

  • Verify that the user’s role is set to “Admin” (not “Co-admin”)

  • If the user is currently a Co-admin, upgrade them to full Admin status or configure Glean to use a different Box account that has full Admin privileges

  • Note: Only one user can have the Admin role, so you may need to transfer admin rights from the current Admin

  • Alternative: Consider using JWT (Server Authentication) instead of OAuth 2.0, which doesn’t have this admin role requirement

For additional assistance, please contact Glean Support at https://support.glean.com