User Roles
Glean implements a streamlined approach to user roles with a single primary role: Member. Members can receive additional Moderator permissions from Admins or Super Admins to manage content within specific platform features. Members (including those with Moderator permissions) cannot access privileged Admin Console pages such as data sources, user roles, settings, Protect, or Insights. These pages remain gated behind the Admin and Super Admin roles.
Members do, however, see the Actions tab under the Admin Console label today. They use it to view and, depending on default member permissions, create custom actions and MCP-based actions.
There is no admin setting today to hide the Admin Console nav entry from members. To control whether members can create actions, use the Default Member permissions controls and the Action Creator role:
- From Admin Console → Users & permissions → User roles, select Default Member permissions to configure which capabilities are granted to all members by default.
- To grant action creation to a smaller set of users, leave the corresponding default off and assign the Action Creator role to specific users from User roles → Edit roles.
If you have a use case for hiding the Admin Console entry from members entirely, share feedback with your Glean account team so it can be considered in a future release.
Member Role
The Member role provides users with the following base permissions:
| Feature | View | Create | Edit | Delete |
|---|---|---|---|---|
| Announcements | ✓ | ✗ | ✗ | ✗ |
| Answers | ✓ | ✗ | ✗ | ✗ |
| Collections | ✓ | ✗ | ✓ | ✓ |
| Go Links (own) | ✓ | ✗ | ✓ | ✓ |
| Go Links (public) | ✓ | ✗ | ✗ | ✗ |
| Pins (own) | ✓ | ✓ | ✓ | ✓ |
| Pins (public) | ✓ | ✗ | ✗ | ✗ |
| Teams (own) | ✓ | ✗ | ✓ | ✗ |
| Teams (public) | ✓ | ✗ | ✗ | ✗ |
| Verification (own docs) | ✓ | ✓ | ✓ | ✓ |
| Verification (all docs) | ✓ | ✗ | ✗ | ✗ |
| Credits Dashboard | ✗ | N/A | N/A | N/A |
| Insights | ✗ | N/A | N/A | N/A |
Core Member Capabilities
Feature Access
Members can:
- View, edit, and delete Answers they are added as an editor to
- View and modify items in anyone's Collections, including thumbnails and banners
- Access all content they have permission to view
- Edit and delete their own Go Links, while viewing others' Go Links
- Create private Pins visible only to them and view Pins where they are in the audience
- Edit team pages where they are a member
- Verify and deprecate their own documents
Customizable Member Permissions
Administrators with Admin and Super Admin roles can extend the default Member permissions to include:
- Creating new Answers
- Creating new Collections
- Creating public Pins
- Creating public Go Links
If group-based permissions are enabled, Admins can also grant these capabilities to IdP groups. Members of those groups inherit the corresponding permissions when they sign into Glean.
Moderator Permissions
Moderator permissions can be selectively assigned by Admins or Super Admins for specific knowledge management features. These permissions can also be assigned to identity provider groups using group-based permissions, allowing entire teams to inherit moderator capabilities based on their group membership.
Content Management Moderators
Special Access Permissions
These additional permissions require more careful consideration when assigning to users.
Insights Moderator
Provides access to the Insights dashboard and CSV downloads of organizational Glean usage data.
Recommended for Senior Leadership only
| Feature | View | Create | Edit | Delete |
|---|---|---|---|---|
| Insights | ✓ | N/A | N/A | N/A |
Billing Moderator
Provides access to the credits dashboard to view credit usage and spending data.
Recommended for finance teams and cost center owners.
| Feature | View | Create | Edit | Delete |
|---|---|---|---|---|
| Credits Dashboard | ✓ | N/A | N/A | N/A |
Security-Related Permissions
Admin Search
This role requires Super Admin assignment and should be restricted to security team members only.
Enables searching across all company documents for sensitive data and ownership determination.
| Feature | View | Create | Edit | Delete |
|---|---|---|---|---|
| Admin Search | ✓ | ✓ | N/A | N/A |
Sensitive Content Moderator
This role requires Super Admin assignment and should be restricted to security team members only.
Provides access to Sensitive Content (DLP) features and DLP Findings Reports management.
| Feature | View | Create | Edit | Delete |
|---|---|---|---|---|
| DLP Reporting | ✓ | ✓ | ✓ | ✓ |
Agent Permissions
Agent Permissions
Refer to the Managing agent access article for more information on Agent Roles and Permissions.