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Glean implements a streamlined approach to user roles with a single primary role: Member. Members can receive additional Moderator permissions from Admins or Super Admins to manage content within specific platform features. Importantly, users with the Member role (including those with Moderator permissions) cannot access the Admin UI or Workspace Settings.

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Member Role

The Member role provides users with the following base permissions:
FeatureViewCreateEditDelete
Announcements✓✗✗✗
Answers✓✗✗✗
Collections✓✗✓✓
Go Links (own)✓✗✓✓
Go Links (public)✓✗✗✗
Pins (own)✓✓✓✓
Pins (public)✓✗✗✗
Teams (own)✓✗✓✗
Teams (public)✓✗✗✗
Verification (own docs)✓✓✓✓
Verification (all docs)✓✗✗✗
Insights✗N/AN/AN/A

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Core Member Capabilities

Feature Access

Members can:
  • View, edit, and delete Answers they are added as an editor to
  • View and modify items in anyone’s Collections, including thumbnails and banners
  • Access all content they have permission to view
  • Edit and delete their own Go Links, while viewing others’ Go Links
  • Create private Pins visible only to them and view Pins where they are in the audience
  • Edit team pages where they are a member
  • Verify and deprecate their own documents

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Customizable Member Permissions

Administrators with Admin and Super Admin roles can extend the default Member permissions to include:
  • Creating new Answers
  • Creating new Collections
  • Creating public Pins
  • Creating public Go Links

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Moderator Permissions

Moderator permissions can be selectively assigned by Admins or Super Admins for specific knowledge management features.

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Content Management Moderators

FeatureViewCreateEditDelete
Announcements✓✓✓✓
FeatureViewCreateEditDelete
Answers✓✓✓✓
FeatureViewCreateEditDelete
Collections✓✓✓✓
FeatureViewCreateEditDelete
Pins (own)✓✓✓✓
Pins (public)✓✓✓✓
FeatureViewCreateEditDelete
Teams (own)✓✓✓✓
Teams (public)✓✓✓✓
FeatureViewCreateEditDelete
Verification (own docs)✓✓✓✓
Verification (all docs)✓✓✓✓

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Special Access Permissions

These additional permissions require more careful consideration when assigning to users.

Insights Moderator

Provides access to the Insights dashboard and CSV downloads of organizational Glean usage data.
Recommended for Senior Leadership only
FeatureViewCreateEditDelete
Insights✓N/AN/AN/A

Admin Search

This role requires Super Admin assignment and should be restricted to security team members only.
Enables searching across all company documents for sensitive data and ownership determination.
FeatureViewCreateEditDelete
Admin Search✓✓N/AN/A

Sensitive Content Moderator

This role requires Super Admin assignment and should be restricted to security team members only.
Provides access to Sensitive Content (DLP) features and DLP Findings Reports management.
FeatureViewCreateEditDelete
DLP Reporting✓✓✓✓

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Agent Permissions

Agent Permissions

Refer to the Managing agent access article for more information on Agent Roles and Permissions.
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