User Roles
An overview of the Member and Moderator roles for Glean platform users, their access rights, and customizable privileges
Glean implements a streamlined approach to user roles with a single primary role: Member. Members can receive additional Moderator permissions from Admins or Super Admins to manage content within specific platform features. Importantly, users with the Member role (including those with Moderator permissions) cannot access the Admin UI or Workspace Settings.
Member Role
The Member role provides users with the following base permissions:
| Feature | View | Create | Edit | Delete |
|---|---|---|---|---|
| Announcements | ✓ | ✗ | ✗ | ✗ |
| Answers | ✓ | ✗ | ✗ | ✗ |
| Collections | ✓ | ✗ | ✓ | ✓ |
| Go Links (own) | ✓ | ✗ | ✓ | ✓ |
| Go Links (public) | ✓ | ✗ | ✗ | ✗ |
| Pins (own) | ✓ | ✓ | ✓ | ✓ |
| Pins (public) | ✓ | ✗ | ✗ | ✗ |
| Teams (own) | ✓ | ✗ | ✓ | ✗ |
| Teams (public) | ✓ | ✗ | ✗ | ✗ |
| Verification (own docs) | ✓ | ✓ | ✓ | ✓ |
| Verification (all docs) | ✓ | ✗ | ✗ | ✗ |
| Insights | ✗ | N/A | N/A | N/A |
| AI App Builder | ✗ | ✗ | ✗ | ✗ |
Core Member Capabilities
Feature Access
Members can:
- View, edit, and delete Answers they are added as an editor to
- View and modify items in anyone’s Collections, including thumbnails and banners
- Access all content they have permission to view
- Edit and delete their own Go Links, while viewing others’ Go Links
- Create private Pins visible only to them and view Pins where they are in the audience
- Edit team pages where they are a member
- Verify and deprecate their own documents
Customizable Member Permissions
Administrators with Admin and Super Admin roles can extend the default Member permissions to include:
- Creating new Answers
- Creating new Collections
- Creating public Pins
- Creating public Go Links
Moderator Permissions
Moderator permissions can be selectively assigned by Admins or Super Admins for specific knowledge management features.
Content Management Moderators
Special Access Permissions
These additional permissions require more careful consideration when assigning to users.
Insights Moderator
Provides access to the Insights dashboard and CSV downloads of organizational Glean usage data.
Recommended for Senior Leadership only
| Feature | View | Create | Edit | Delete |
|---|---|---|---|---|
| Insights | ✓ | N/A | N/A | N/A |
AI App Creator
Enables access to AI App Builder, including viewing others’ apps and managing their own.
Recommended for developers and engineering teams only
| Feature | View | Create | Edit | Delete |
|---|---|---|---|---|
| AI App Builder (own apps) | ✓ | ✓ | ✓ | ✓ |
| AI App Builder (public apps) | ✓ | ✓ | ✗ | ✗ |
Security-Related Permissions
Admin Search
This role requires Super Admin assignment and should be restricted to security team members only.
Enables searching across all company documents for sensitive data and ownership determination.
| Feature | View | Create | Edit | Delete |
|---|---|---|---|---|
| Admin Search | ✓ | ✓ | N/A | N/A |
Sensitive Content Moderator
This role requires Super Admin assignment and should be restricted to security team members only.
Provides access to Sensitive Content (DLP) features and DLP Findings Reports management.
| Feature | View | Create | Edit | Delete |
|---|---|---|---|---|
| DLP Reporting | ✓ | ✓ | ✓ | ✓ |
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