Insights overview
The Insights page contains metrics related to the adoption and usage of Glean in your company across all employees.
Insights access is restricted to users with the Insights Moderator role, as defined by your Glean admins.
To open the Insights page, click your profile in the lower-left corner, then select Insights.
Understand the Insights page structure
The Overview tab of Insights provides a high-level view of how your organization is adopting Glean. It answers four key questions:
- What is the overall health of Glean at your company?
- How many users are active on Glean?
- What are users doing on Glean?
- Who are the most active users on Glean?
Defining overall health of Glean at your company
Three metrics summarize how healthy Glean adoption is at your company:
| Metric | Calculation | What it tells you |
|---|---|---|
| Coverage | Signups / Employees | The percentage of your current employees who have signed up for Glean. Use it to understand awareness of Glean within your company. |
| Activity | Monthly Active Users / Signups | The percentage of signups who are currently monthly active users on Glean. Use it to understand whether employees are realizing Glean's value after signing up. |
| Stickiness | Weekly Active Users / Monthly Active Users | The percentage of monthly active users who are also weekly active users. Use it to understand whether employees are making Glean a habit in their day-to-day work. |
Measure how many users are active on Glean
Total Employees and Signups
Employees and Signed up employees include users whose data is made available through the org chart in Glean, provided by your admin.
If there are users outside your org chart who have accessed Glean, they aren't counted in Employees or Signups. This includes former employees.
Glean pulls employee data directly from the people data uploaded by your Glean admin. If your employee count seems incorrect, verify that your people data is set up correctly on the People page (accessible to Glean admins only).
Active Users
A user is defined as active if they take any one of a specific set of defined actions on Glean.
Active user metrics are rolled up with monthly, weekly and daily counts:
- Monthly Active Users measures users who were active at least once in the last 28 days.
- Weekly Active Users measures users who were active at least once in the last 7 days.
- Daily Active Users measures users who were active at least once in the last day.
Time-based metrics such as Monthly Active Users don't count the present day's usage when calculating the metric.
Understand what users are doing on Glean
Total searches in period
Represents the sum total of all search queries made by users in the selected departments, over the selected time period.
Autocomplete search queries where a result document is opened directly don't count toward this metric.
Total Glean interactions in period
Represents the sum total of all Glean interactions made by users in the selected departments, over the selected time period. Glean interactions include chat queries, AI summarizations, AI answers, and Gleanbot.
Total agent runs in period
Represents the number of agent runs made by users in the selected departments, over the selected time period. For more details, see Agents insights.
All signed up users
This table shows the activity of users who have signed up for Glean in your organization.
Segment by departments
You can choose the department filter dropdown to multi-select departments you want to drill down to.
Department names are directly pulled from the org chart provided by your admin.
- Glean rolls up all departments with <5 employees into a single department called “Departments with <5 users”
- Users with no departments cannot be tied to a specific employee in the org chart, so coverage and activity ratios cannot be measured for this department.
- Department-based filters apply to a user's current department mapping and do not consider any historical mappings
- This is to avoid double counting users across departments.
Flexible time periods
The time filter dropdown allows filtering activity by predefined time ranges or by custom date ranges.
Data retention
The Insights dashboard guarantees data availability for the last 270 days. While historical data beyond this period may be available, Glean can't guarantee its persistence. Future updates and cleanup of the Insights dashboard may result in data from before the 270-day retention period being deleted.
This retention policy applies to all metrics and data displayed in the Insights dashboard.