A comprehensive guide to understanding and resolving search-related issues in Glean’s enterprise search functionality
Glean provides enterprise search capabilities that enable users to search across multiple applications through a unified interface. This guide outlines effective search practices and troubleshooting steps to help you maximize your search experience.
The most comprehensive way to search across all accessible content is to use the asterisk (*) operator in the search bar. This approach retrieves results from all Glean instances you have permission to access, organized by connector type.
To narrow your search to a specific data source, use the syntax app:datasource_name
in the search bar. For example, entering app:jira
or app:salesforce
will limit results to only that specific system.
Glean enhances this targeted search approach with data source-specific filters. For instance, when searching Jira content, you can filter by attributes such as Last Updated, From, and Type to refine your results further.
Glean offers advanced filtering capabilities to help you obtain more precise results. You can access these features through the Advanced Filters option, which provides additional search parameters and combinations.
To view detailed information about advanced search options, click the information (i) button in the interface:
When encountering search-related issues, consider the following factors and solutions:
Data source visibility settings play a crucial role in search results. If a data source is configured for a specific test group, only members of that group will be able to view and access documents from that source. To ensure proper access:
Administrators can verify user access permissions through the following steps:
If you’re unable to find expected content, ensure that:
If you continue to experience issues after following these troubleshooting steps, contact your Glean administrator for additional assistance. They can help verify your permissions and resolve any access-related concerns.
A comprehensive guide to understanding and resolving search-related issues in Glean’s enterprise search functionality
Glean provides enterprise search capabilities that enable users to search across multiple applications through a unified interface. This guide outlines effective search practices and troubleshooting steps to help you maximize your search experience.
The most comprehensive way to search across all accessible content is to use the asterisk (*) operator in the search bar. This approach retrieves results from all Glean instances you have permission to access, organized by connector type.
To narrow your search to a specific data source, use the syntax app:datasource_name
in the search bar. For example, entering app:jira
or app:salesforce
will limit results to only that specific system.
Glean enhances this targeted search approach with data source-specific filters. For instance, when searching Jira content, you can filter by attributes such as Last Updated, From, and Type to refine your results further.
Glean offers advanced filtering capabilities to help you obtain more precise results. You can access these features through the Advanced Filters option, which provides additional search parameters and combinations.
To view detailed information about advanced search options, click the information (i) button in the interface:
When encountering search-related issues, consider the following factors and solutions:
Data source visibility settings play a crucial role in search results. If a data source is configured for a specific test group, only members of that group will be able to view and access documents from that source. To ensure proper access:
Administrators can verify user access permissions through the following steps:
If you’re unable to find expected content, ensure that:
If you continue to experience issues after following these troubleshooting steps, contact your Glean administrator for additional assistance. They can help verify your permissions and resolve any access-related concerns.