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Beta: This page contains beta features and may change.
This guide provides the necessary steps for administrators to enable Slack Real Time Search (RTS) and manage phased rollouts.

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Administrator checklist

To ensure a successful transition, complete the following:
  1. Navigate to Admin Console > Data sources > Add data source.
  2. Search for and select Slack Real Time Search.
  3. In the Setup tab, enter the following credentials:
    • Slack domain: Your workspace domain (e.g., yourdomain from yourdomain.slack.com).
    • Slack team ID: The unique ID found in your browser URL (e.g., T123... from app.slack.com/client/T123...).
    • For more information, see Connect Slack to Glean.
      Ensure that you have Slack Admin privileges (required to install marketplace apps).
      Slack RTS setup Settings
  4. Click Authorize and follow the prompts to install the Slack Real Time Search marketplace app.
  5. Save the data source.

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(Optional) Configure a test group

Roll out RTS safely by starting with a subset of users before expanding to the entire organization. After setting up the Slack RTS connector:
  1. In Admin Console > Data sources > Slack Real Time Search > Overview navigate to the Settings section.
  2. Under Visibility in Glean, select Visible to test group only.
  3. Choose an existing test group or create a new test group. For more information, see Test groups for data sources. Slack RTS Visibility Settings Common strategies include:
    • Pilot cohort: IT, Support, or identified power users.
    • Slack-heavy teams: Engineering or Customer Success.
Note on Visibility: Only users within the selected test group will see Slack RTS results.
  • Each user must still perform a one-time Slack authorization (see end-user section).
  • Once validated, you can switch visibility to Visible to all users.

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Guidelines for test users

Ask your pilot users to:
  • Use Glean for your normal Slack‑related searches and questions for 1–2 weeks.
  • When something looks off, capture:
    • The exact query you ran
    • What you expected to see
    • What you actually saw (screenshot if possible)
    • Whether you were in Search, Assistant, or Gleanbot

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End-user experience

Users in the active test group will see a Slack authorization banner on the Search and Home pages to connect Slack Real Time Search. Slack RTS Slack RTS Connect After authorization, users will:
  • See a dedicated Slack section in search results containing messages and threads.
  • Receive Slack-sourced content within Assistant and Gleanbot responses.
  • Note: Users can re-trigger authorization at any time via their Glean Settings page.