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Use the Glean Status Page at status.glean.com to determine if Glean is experiencing a large-scale outage affecting multiple customers. Because each Glean customer runs in a dedicated environment, some issues may affect only your organization. These localized issues do not appear on the global status page.

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Use the status page

Visit status.glean.com to perform the following actions:
  • Check for large-scale or multi-customer incidents.
  • View the current status of core Glean services.
  • Review incident history for major events.
If a listed incident matches the behavior you observe, you do not need to open a support ticket.

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Incident communication channels

Glean communicates incidents through the following channels:
  • Status page: Provides updates on global or multi-customer incidents.
  • Email: Notifies admins about issues specifically affecting your organization.
  • In-product banners: Displays notices in the Glean UI for issues affecting your specific instance.

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Support for localized issues

You may encounter issues even when the status page indicates all systems are operational. This occurs when an incident only affects your environment. If you observe an issue that has no matching incident on the status page or explanation via an in-product banner, contact Glean Support:
  1. Navigate to support.glean.com.
  2. Create a support ticket.
  3. Include the following details:
    • The action you were performing.
    • The time the issue started.
    • The scope of affected users (all users or a specific subset).
    • Relevant URLs, error messages, or screenshots.

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Status page subscriptions

Manage your notification preferences directly on status.glean.com to stay informed:
  • Subscribe to incident updates via email or other available methods.
  • Select specific components to follow.
  • Modify or cancel your subscriptions at any time.
Follow the instructions on the status page for the latest subscription options and labels.