Glean Customer Event Log Updates
Understanding the New WorkflowRun Log
Learn about the new WorkflowRun event type and how to use them in your analytics.
Summary
Starting June 16, Glean is launching a new event type calledWorkflowRun across all customer-facing event logs. With this launch, you now have the ability to comprehensively track and analyze usage across all Glean AI products. These include Agents, which are the most frequently requested feature for these logs, AI Answers, Summarization, Deep Research, Daily Digests, and more.
This article explains what’s being introduced, what new metrics will be supported as part of this launch, and best practices for incorporating the new metrics in your analytics.
What’s New
Background: Assistant and Agent interactions in Glean are executed as workflows. To provide deeper visibility into these executions, and enable rich metrics around assistant usage, agent activity, and AI-driven features, we’ve introduced a new log type in Glean Customer Event Logs:WorkflowRun.
This log captures each top-level workflow invocation as a single, well-structured entry. It consolidates all relevant execution data in one place, enabling simpler, more reliable, and more performant analysis.
Who Should Read This
Admins
Managing analytics pipelines, log integrations, and product dashboards
Data/Business Analysts
Building queries or KPI dashboards from Glean event logs
Developers/IT
Who join Glean logs with other systems or manage feature adoption
End Users
Who rely on metrics or dashboards powered by workflow data
Key Fields in WorkflowRun
EachWorkflowRun event includes:
Core Identifiers
Core Identifiers
runId: Globally unique identifier for the top-level workflow invocationchatSessionIdandsessionTrackingToken: Links to the user session context
Execution Context
Execution Context
feature: Indicates the Assistant capability used (e.g.,AI_ANSWER,DAILY_DIGESTS,AGENT)initiator: Source of execution (e.g.,USER,SYSTEM,AUTOMATION,EVAL)platform: Where the workflow originated (e.g.,WEB,REST_API, etc.)
Workflow Details
Workflow Details
workflowExecutions: Includes workflow-level IDs, namespaces (e.g.,AGENTorSTATIC_WORKFLOW), and execution statusstepExecutions: Captures granular information about steps, status, errors, tools used, and citations
For a detailed description of these fields, please refer to the Glean Data Dictionary.
Building Metrics Across Chat, Workflow, and WorkflowRun Logs
Migration Period: For April-June 2025 data, you’ll need to join across
Chat, Workflow, and WorkflowRun logs to get complete metrics. After June 16, use WorkflowRun exclusively.CHAT: Base chat interactions (continues to exist)WORKFLOW: Deprecated June 16, 2025 (April-June data only)WORKFLOW_RUN: New comprehensive workflow tracking (June 16+ data)
Sample Queries and Use Cases
Check out the Sample Queries section in the Data Dictionary for detailed examples of how to work with
WorkflowRun data.- Agent Usage Analysis: Track user engagement with custom agents
- AI Feature Adoption: Monitor usage of AI Answers, Summarization, etc.
- Performance Monitoring: Analyze workflow execution times and success rates
- User Behavior Insights: Understand how users interact with AI features
Further Resources
Data Dictionary and Sample Queries
As part of this rollout, we have published an updated Data Dictionary, which includes detailed schema definitions and sample queries for the newWorkflowRun log type. This resource is designed to help you:
- Understand the structure and purpose of each field
- Identify the differences between Chat, Workflow, and WorkflowRun logs
- Find stitching queries for the April-June transition period
If you’re building or updating dashboards or pipelines, we recommend starting with the Data Dictionary.
Change History
| Date | Change |
|---|---|
| June 2025 | WorkflowRun logs deployed; Workflow logs replaced |
Frequently Asked Questions (FAQ)
How can I analyze Agents usage with this new log type?
How can I analyze Agents usage with this new log type?
Please refer to the Data Dictionary for example queries on how to consume this new log type.
Will previous Workflow events appear in WorkflowRun?
Will previous Workflow events appear in WorkflowRun?
No. Only data generated after June 16 appears in
WorkflowRun. For April-June Assistant metrics, join across Chat, Workflow, and WorkflowRun type.How do I identify user-triggered workflows vs. system/automated?
How do I identify user-triggered workflows vs. system/automated?
Filter on
initiator = 'USER'. The feature, namespace, or workflow_id fields can further segment by workflow type.Some workflow_ids look like names, others are random strings—why?
Some workflow_ids look like names, others are random strings—why?
Named IDs are Glean provided/default workflows; random-appearing IDs are custom or user-defined.
Do I need to update my analytics pipelines/dashboards?
Do I need to update my analytics pipelines/dashboards?
Yes, update your queries to use
WorkflowRun after June 16 and cover historic data as described above. See the Data Dictionary for transition queries and recommended field mappings.Where is the latest schema or field documentation?
Where is the latest schema or field documentation?
Reference the Data Dictionary for updated schemas and sample queries.
Need Help?
Still have questions or want implementation advice? Reach out to your Glean admin.