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Overview

Admin alerts notify you of critical events in your Glean instance that could affect performance. These notifications enable rapid response to potential issues, helping you maintain system health and resolve problems efficiently.
All alerts are delivered via email and are enabled by default.

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Configuration

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Alert Settings

Navigate to Admin console > Settings > Alerts to manage your alert configuration.

Configuration Options

  • Admins can customize recipient lists for each alert type
  • At least one recipient must be specified as alerts are mandatory
  • Alert settings are managed on a per-alert basis

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Alert Delivery

  • Frequency: One email notification per day for each alert until the issue is resolved
  • Sender Address: noreply@glean.com
  • Preview: Admins can preview email alert content before enabling

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Supported Alert Types

Glean continuously monitors various performance metrics for your instance. Admin alerts represent a subset of these monitoring capabilities and will expand over time.
  • Note: ‘Failing Credentials’ alerts only flag the following datasources at this time: Slack2, Slack Enterpise Grid,Google Drive, Github, O365 Onedrive, O365 Sharepoint, Jira, Microsoft Teams, and Workday

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Mandatory Alerts

Failing Credentials

Triggers when data source credentials fail, potentially affecting search result integrity
  • Initial alert on first detection
  • Daily follow-up alerts after 7 days

Slack Integration Errors

Alerts when the Glean application in Slack encounters setup issues
  • Indicates problems with Slack message response capabilities
  • Affects some or all Slack functionality

LLM Provider Errors

The Glean Assistant calls your LLM provider’s endpoint (Azure, OpenAI, Google Vertex AI, or Amazon Bedrock). You are receiving the alert because the endpoint has been returning errors. Glean does not have administrative access to your LLM provider, so we need your help to resolve these issues.
All three alerts are mandatory and cannot be disabled to ensure system reliability and optimal performance.
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