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Overview

You can optionally provide Glean Assistant with up to 5 custom instructions to better align its behavior with your enterprise requirements. For example:
Ensure that you remind users that their answers may not be accurate. If the question is for IT support, prefer looking at Zendesk. Do not respond to any queries regarding salary. Only respond in German. When responding, use an educational tone and provide your response in dot point format.
Adding an instruction affects all teammates and can severely impact Chat quality.
Custom instructions are interpreted directly by the LLM. As such, Glean cannot fully guarantee an instruction will perform as expected. You should validate that instructions are performing as expected after adding them.
Custom instructions have no bearing on the data retrieved by Glean. They are used to influence the response generated by the LLM as it interprets the data provided to it by Glean.To influence the data retrieved by Glean, you should configure a custom Glean App and/or Prompt. These can have their own custom instructions assigned to them as well.

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Configuration

To add custom instructions:
  1. Navigate to  Admin Console > Platform > Assistant > Advanced.
  2. Expand the Custom instructions dropdown.
  3. Click the Add button and specify your instruction, then click Add to confirm the instruction.
Instructions go into effect immediately for all Glean Assistant users.