Configure custom instructions
You can optionally provide Glean with up to 5 custom instructions to better align its behavior with your enterprise requirements.
For example:
Ensure that you remind users that their answers may not be accurate.
If the question is for IT support, prefer looking at Zendesk.
Do not respond to any queries regarding salary.
Only respond in German.
When responding, use an educational tone and provide your response in dot point format.
Keep in mind the following:
- Adding an instruction affects all users and can severely impact chat quality.
Configuration
To add custom instructions:
- Navigate to Admin Console → Platform → Assistant → Advanced.
- Expand the Custom instructions dropdown.
- Click the Add button and specify your instruction, then click Add to confirm the instruction.
Instructions go into effect immediately for all Glean users.
Custom instructions have no bearing on the data retrieved by Glean. They help influence the response generated by the LLM as it interprets the data provided by Glean.
To influence the data retrieved by Glean, you should configure a custom Glean App or Prompt. You can assign custom instructions to them as well.