1. Are actions supported if an Agent is deployed in MS Teams?
    1. Yes, following actions are supported in MS Teams, if these actions are part of Glean agents.
      • JIRA Service management
      • Servicenow actions
      • Salesforce
      • Zendesk
      • Slack
      • Snowflake
      • Databricks
      • Custom form based actions
  2. We already have Glean assistant installed in our MS Teams, how is Glean agent for MS teams different?
    1. This agent has advanced capability where end users can leverage a specific Glean Agent within MS Teams platform, apart from Glean assistant.
  3. Can users add any Agent into MS Teams and who decides it?
    1. Currently, a Glean admin decides which Agents to add for MS Teams platform. Once this is done, every user will have access to these agents.
    2. Critical use cases are business process agents, which are useful for the entire organisation. Such agents are HR Agent, IT Agent, Support Agent.
  4. Can we add any number of agents in MS Teams?
    1. Core functionality is that absolutely essential and organisation wide agents to be added to MS Teams as generic agents. This is intended for maximum 3 Glean apps deployed in MS Teams including Glean assistant.
  5. How is Agent setup different from Assistant setup in MS Teams?
    1. The process remains largely consistent for both, with two distinctions. An MS Teams application is generated in both configurations; however, the difference is that you must assign a Glean Agent to which all queries must be directed.
  6. When can users think of using MS Teams app?
    1. If user queries are aligned to a specific use case for which the Agent is capable of (IT Assistant, HR Assistant) then users can Glean agent. For all the other general queries, the Glean assistant app must be used.