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Admin Chat is an embedded, admin-focused chat experience in the Glean Admin Console. It helps administrators configure, operate, and troubleshoot Glean using Glean’s public documentation, including the Glean Help Center, Developer Docs, and Gleaniverse content for admins and builders.
Admin Chat is designed for Glean admins and other administrative roles, not end users.
Admin Chat:
  • Serves admins who configure and operate Glean
  • Focuses on setup, configuration, security, governance, data sources, agents, and troubleshooting
  • Uses only Glean’s public documentation; it does not use your private enterprise content or tenant configuration
  • Appears as a floating, resizable widget labeled “Admin Chat” in the bottom-right corner of the Admin Console
If self-serve support in Admin Chat is not enough, it can point you to Glean Support or other appropriate channels.

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What Admin Chat can do

Admin Chat is designed as a first stop for admin questions that can be answered from documentation. It works best for: Onboarding and setup
  • Connect and configure data sources
  • Set up SSO and access controls
  • Find go-live and rollout checklists
Feature discovery
  • Understand what you can do on Admin Console pages
  • Learn about Assistant, Agents, web search, and other capabilities
Security, access, and governance
  • Review how Glean enforces source permissions
  • Learn about content restriction and sensitive-content controls
  • Find security, privacy, and compliance documentation
Troubleshooting and health checks
  • Triage common connector and crawl issues
  • Interpret indexing status and key Insights metrics
See Example prompts.

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How Admin Chat uses your content

Admin Chat is powered by Glean’s public documentation, such as the Help Center, Developer Docs, and Gleaniverse. It does not interact with private tenant data or make changes in your environment. Admin Chat does not:
  • Read your company’s internal documents, emails, tickets, or messages
  • Inspect or verify your tenant configuration, user list, or logs
  • Change settings, enable or disable connectors, or edit policies on your behalf
When you need tenant-specific help or configuration changes, Admin Chat will direct you to the relevant documentation or to Glean Support.

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Access Admin Chat

In the Admin Console:
  1. Look for the Admin Chat button in the bottom-right corner with a chat icon.
Admin Chat button in the bottom-right corner
  1. Select the Admin Chat button to open the floating panel.
Admin Chat floating panel open
  1. If this is your first time using it, you see a short description and a text box with the placeholder “Ask about setting up Glean”.
You can resize the Admin Chat panel so it does not block the page you are working on.

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Ask effective questions

To get the best answers from Admin Chat:
  • State your goal. For example: “Walk me through setting up Okta SSO for Glean” is clearer than “Help with SSO”.
  • Mention where you are in the Admin Console. For example: “I am on Glean Protect → Sensitive findings” or “I am in Platform → LLM”.
  • Include important constraints. For example: “pilot rollout to a small group”, “GCP deployment”, or “must follow our internal DLP rules”.
Admin Chat supports follow-up questions in the same panel. You can ask, for example, “Show me the section on attribute mapping” or “How does this differ for Azure AD?” without closing the widget.
Admin Chat conversations are not stored as part of your long-term chat history. When you close the panel, the next session starts fresh.

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Example prompts

Use these prompts to introduce Admin Chat to new admins or to test the feature after it is enabled.

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Onboarding and setup

  • “Walk me through connecting Okta SSO to Glean, including required attributes and how to test it.”
  • “How do I set up the Slack connector and what permissions are required?”
  • “What is the recommended checklist for going live with Glean in production?”

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Security, access, and governance

  • “Explain how Glean enforces source permissions for Confluence, SharePoint, and Google Drive.”
  • “Where can I find documentation on restricting which content Glean Assistant can use?”
  • “Point me to docs on Glean’s data residency, encryption, and compliance certifications.”

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Connectors and indexing

  • “What should I check if my Google Drive connector is not indexing as expected?”
  • “How can I see when a specific document URL was last crawled and indexed?”
  • “What connector health metrics are available in the Admin Console?”

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Assistant, Agents, and actions

  • “What is the difference between Glean Assistant and Glean Agents, and when should I use each?”
  • “How do I enable Deep Research, and how are credits controlled for it?”
  • “Where can I find docs on role-based access for actions and who can add web search actions to agents?”