FAQ
First-day questions
If you are using Glean, your IT and Security team reviewed and approved the rollout. We don't have a model where an end-user can connect to Glean by themselves.
After your IT team rolled out Glean, they worked with us to connect each of the different data sources. Learn how Glean connects to apps.
Glean fully replicates each connected app's permissions. It only returns results that you have access to.
Use the ? button in the bottom right to contact us and request a particular tool to connect. We can then work with your IT team to set it up.
When you install the browser extension, Glean uses your history to make it easy to navigate to recent documents. This data is personal to you and not stored anywhere else.
Use the ? icon in the bottom right to give feedback, get help, or join a community discussion.
Content updates
Let's say a teammate created a new document a few minutes ago, or a customer opened a new ticket today. How long will it take for these changes to appear in Glean?
The answer depends on the specific app. For most apps (Jira, Confluence, Slack, etc), their APIs enable us to index the new content within 15 mins of the content changing.
For other apps like Zendesk and Salesforce, due to API restrictions we index content changes within an hour of the change.
Have more questions or seeing delays in content showing up in your search?
Message us for help and if you feel comfortable, please share URLs of example content that are not showing up so we can debug.
Homepage
Keep Glean close at hand plus get quick access to your calendar and work tools.
Here's how to enable it:
-
First, check you have the Glean chrome extension installed by heading here.
-
Second, head to Your account and enable "New tab page" under "General".
You can also enable or disable Glean as your new tab page from the Home page settings icon directly on the Glean new tab page:
Although the Glean new tab page is an essential part of finding what you need from all your tools and quickly accessing relevant content, we understand sometimes you just want your old new tab back.
After you log in to Glean, on the home or new tab page, click the Home page settings icon in the top right corner. In the right panel, you can turn off Glean as your new tab entirely by flipping the toggle.
If you had a previous extension that replaced your new tab and prefer that over Glean, you’ll have to uninstall the extension that gave you that previous new tab experience (Momentum, Scratchpad, Earth View, etc). Then, reinstall that same extension and your previous new tab should be restored.
After you’ve reset your new tab, don’t forget that there are other entry points for Glean!
- Typing gl in the address bar followed by your search
- CMD + J for the sidebar
- app.glean.com
- Desktop app