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Glean sends notifications when an agent needs your input or when long running work like Deep Research finishes, so you can act without constantly checking chats or the Agent Library. Clicking a notification takes you to the relevant chat or run. Notifications are sent when:
  • An agent HITL (human‑in‑the‑loop) step requires your input or approval, you get both an email and a browser notification if enabled.
  • A Deep Research query completes in the background, you get a browser notification if enabled.
Clicking a notification links you back to the relevant chat or agent context so you can unblock the run or review the result.

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Notification types

Notifications support two main types.
TypeWhat it isExamples
Action requiredNotifications that need your input or approval before the task can continue.Approve a write action; answer a HITL prompt; re‑authenticate an expired integration.
InformationalStatus updates that do not require action.Deep Research report is ready.

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Managing your notification preferences

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Turn on browser/desktop notifications

To turn on the browser notifications for Glean, follow these steps:
  1. pen your browser settings for your Glean URL, app.glean.com.
  2. Toggle on the Notifications option to receieve notifications from Glean app.

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Turn off browser/desktop notifications

If you previously allowed notifications and want to stop them:
  1. Open your browser settings for your Glean URL, app.glean.com.
  2. Set Notifications to Block or Ask, as you prefer.
You can also mute or turn off notifications for your browser from the notification settings of your operating system.

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Email notifications for agents that need your input

In some workspaces, Glean can also send email notifications when an agent needs your input or approval, for example, to confirm a write action or provide missing information. The email links back to Glean so you can review the request and unblock the run. These emails are controlled at the workspace / admin configuration level.

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Turn on email and browser notifications for assistant and agents:

  1. Go to your profile on Glean app.
  2. Click Your settings.
  3. Click Notifications.
  4. Toggle on the options if you want to receive email and browser notifications.
Email notifications are not supported for Deep Research.
If you are receiving email notifications and believe you should not, or if you are not receiving them but expect to, contact your Glean admin.

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Troubleshooting

  • Notifications may not be enabled yet for your organization.
  • Ask your Glean admin to confirm whether Notifications is turned on in the Admin Console.
  • Confirm you chose Allow in both the Glean prompt and your browser’s permission dialog.
  • In your OS settings, ensure notifications are allowed for your browser.
  • You’ll still see notifications inside Glean when you open the Notifications panel even if browser alerts are off.