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Glean Chat Interface

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Overview

Glean Chat serves as the primary interface for interacting with Glean Assistant, offering a familiar chat-like experience similar to contemporary AI assistants. This interface enables users to engage with their company’s knowledge base through natural conversations, as they would with a colleague.

Key Features

• Personalized responses based on each user’s permissions• High-confidence answers with verifiable citations• Natural language interaction with your organization’s knowledge base

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Accessing Glean Chat

You can access Glean Chat in two ways:

Navigation Menu

Click the message bubble icon in the left-side menu of the Glean UI

Direct Access

Visit the Glean Chat interface directly

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Browser notifications for Glean Assistant chat responses

Glean Assistant supports browser notifications for chat responses, ensuring employees are alerted when a reply is available and the Glean browser tab is not active. Notifications allows you to return directly to the relevant chat thread with a single click and the content is limited to chat context awareness. This feature works within existing OS and browser security models. Notifications are available across all chat modes like Fast, Thinking, Deep Research, and Agents. Notifications are enabled at the individual level and you can disable it at any time.

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Key benefits

  • Increased productivity: You can continue working in other applications while awaiting responses.
  • Timely updates: Notifications appear as soon as replies are ready, even for long-running queries.
  • Seamless navigation: Each notification links directly back to the relevant chat.

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Setup steps

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Enabling browser notifications

To receive notifications, perform the following steps:
  1. In Glean, open Home page settings on the top right corner.
  2. Click Manage more settings.
  3. Click Preferences → Notifications and enable notifications.
    • Each user must enable notifications when they receive the alert in Glean.
  4. When prompted by your browser to allow notifications, select Allow to grant permission.
  5. Verify that notifications for the chosen browser is enabled at the opertaing system (OS) level.
If you have enabled the notifications in Glean setting, browser and on the OS level, you will see the notification after Glean is ready with the answer for your query.
Do not disturb mode must be turned off.

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Disabling browser notifications

To disable notification, perform the following step:
  1. In Glean, open Home page settings on the top right corner.
  2. Click Manage more settings.
  3. Click Preferences → Notifications and disable notifications.

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Troubleshooting steps

If notifications are not appearing:
  • Revisit Preferences in Glean settings to confirm Notification setting is still enabled.
  • Confirm that notifications are enabled in the browser.
  • Verify that OS-level settings permit notifications for the browser.
  • Ensure the Glean tab is not in focus, notifications only appear when it is inactive.
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