Introduction to Glean chat

The primary interface for Glean provides a familiar chat experience where you can explore your company's knowledge base through natural conversations, as you would with a colleague.

Key features

• Personalized responses based on each user's permissions
• High-confidence answers with verifiable citations
• Natural language interaction with your organization's knowledge base
• High-confidence search results displayed directly in the chat window for keyword or search-like queries. For more information, see Search results in Glean.

Search results in Glean

When you type a short, keyword-style query in Glean, a compact set of high-confidence search results appears directly in the conversation. This helps you jump straight to relevant documents and people without switching to the Search page or waiting for a full conversational answer.

Results appear for queries that look like a search rather than a conversation, for example:

• A document title, such as Q3 roadmap or employee handbook
• A team or person name
• A short keyword or phrase, such as OKR 2025

Results can include documents, people profiles, and other indexed content that matches your query.

How Chat works

1. Type a keyword or short, search-style query in Glean.
2. A compact set of top results appears inline above the streamed chat answer.
3. Click any result to open it in a new tab. You can keep chatting if you still want a conversational response.
4. To browse more results, select View more results to open the full Search results page.

As you type, Glean also suggests relevant documents in the autocomplete dropdown. For more information, see Chat document autocomplete.

tip

Glean can use Zoom transcript content you have available and permission to access. For more information, see Use Zoom meeting transcripts in Search, Chat, and Home.

Access Glean

You can access Glean in two ways:

• Navigation menu: Click New chat in Glean's left-navigation menu.
• Direct access: Go to the Glean interface directly.